Associate Resettlement and Complementary Pathways Officer, JPO (P2), Ouagadougou

UNHCR, the UN Refugee Agency

Organizational Setting and Work Relationships

The position for Associate Resettlement and Complementary Pathways Officer may be based in Country Operations, Regional Bureaux or Headquarters.

The incumbent’s primary role is to support resettlement and complementary pathways activities in his/her Area of Responsibility (AOR) through identification of needs, submission of cases, monitoring procedural compliance, integrity and quality of case submissions, and ensure progress against targets. S/he takes part in assessing cases for resettlement and conducting interviews as well as monitoring procedural compliance and quality of case submissions. The role may also involve managerial responsibilities in supervising staff and affiliate workforce. S/he contributes to comprehensive protection and solutions strategies and needs to make resettlement both strategic as well as responsive to the needs of people of concern to UNHCR.


– Identify, interview, assess resettlement and complementary pathways needs, and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals.

– Support monitoring of activities for resettlement and complementary pathways, as applicable, to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders.

– Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery.

– Support the management of processes to ensure that persons of concern and partners receive up-to-date and accurate information on UNHCR’s resettlement and complementary pathways policies and procedures.

– Support the implementation of UNHCR’s global resettlement and complementary pathways policies, procedures and guidelines in the AOR.

– Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards.

– Support and contribute to measures that enhance the prevention, detection and response to fraud committed by persons of concern generally and in resettlement and complementary pathways in particular.

– Assist selection missions by resettlement countries to the region/country operations.

– Stay abreast and analyse the implication of political, legal, social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways.

– Assist in the production of up-to-date and accurate statistics, analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the country/ region’s performance in meeting resettlement targets, challenges and responses.

– Contribute to comprehensive protection and solutions strategies in the country operation or region.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

– Perform other related duties as required.

For jobs in the Regional Bureaux only:

– Review and provide feedback and advice to country operations on their resettlement and complementary pathways strategies and priorities, to ensure that they are coherent and consistent with the regional strategy and are fully integrated into country operations plans.

– Assist offices in the annual planning exercise for resettlement and complementary pathways.

– Review and provide timely feedback and guidance on resettlement submissions prepared by country offices to harmonize quality and consistency of resettlement delivery; assist the supervisor in monitoring procedural compliance.

– Conduct periodic field missions to provide advice on the quality and consistency of resettlement submissions, decisions and activities.

– Assist in negotiating with resettlement countries the design and development of regional resettlement programmes and complementary pathways involving governments and non-governmental organisations in close consultation with the Resettlement and Complementary Pathways Service in the Division of International Protection (DIP) at Headquarters.

– Coordinate with DIP, other entities within the Bureau and country operations to ensure a comprehensive and consistent approach in the prevention, detection and response to fraud committed by persons of concern across the region.

– Collect resettlement and complementary pathways related information to be used by the Resettlement and Complementary Pathways Service in the DIP for external publications.

– Assist in assessing training needs, draw regional training plan and strategy and deliver resettlement, complementary pathways and related training to UNHCR staff, partners and other stakeholders as required.

– Contribute to a communications strategy that generates support from external parties for the expansion of resettlement and complementary pathways.

Minimum Qualifications

Years of Experience / Degree Level

For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education

Political Science;

Social Sciences;

International Law;


International Public Law;

International Refugee Law;

International Human Rights Law;

Refugee and Forced Migration International Relations;

or other relevant field.

Certificates and/or Licenses

Protection Learning Programme;

Resettlement Learning Programme;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


At least 1 year of professional work experience relevant to refugee protection work, preferably within the international capacity. Demonstrated experience in casework or case management, preferably in a refugee or immigration context.


Sound understanding and ability to implement UNHCR’s policy and global strategic priorities, such as AGDM, IDP, Statelessness, and HIV/AIDS, in the area of responsibility at appropriate level. Diverse field experience. Experience working in a multi-cultural environment.

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Desired Candidate Profile

The Mali conflict in early 2012 pushed into Burkina Faso quite a number of refugees to join those who were already there. Initially the numbers were around 50,000 however current refugee population is estimated to be around 24,000 people. The security environment in Burkina Faso and especially around Dori and Djibo where most of the refugees are located require police escort for staff movements to the camps. Some of the spontaneous camps are located close to the border where there are still some risks of kidnaping

– The Operation in Burkina Faso consists of 3 Offices: Branch Office Ouagadougou, Field Office Dori and Field Unit Djibo with a total workforce of almost 82 people

– The operation had planned for voluntary repatriation of upto 2,000 Malian refugees in 2017 which was not feasible due to the fact that the situation in Mali was still volatile. This objective which is now planned for 2018 for an estimated number of 2,000 refugees, hoping that the political and security situation will permit.


Resettlement delivery in the country is needs-based, non-discriminatory and prioritized for refugees most in need of this solution.

– UNHCR’s resettlement policies and standards are correctly and coherently applied.

– Persons of concern are made aware of UNHCR’s resettlement procedures and have fair and transparent access to and participation in the resettlement process.

– Fraud in the resettlement process is promptly identified and addressed


Bachelor’s or Master’s Degree in Law/International Law/Social Sciences or related field.

Work Experience:

Minimum 2 years (3 years with a Bachelor degree) of work experience in relevant field (e.g. assisting refugees in a resettlement context, case advocacy, assisting with family reunification, identifying resettlement needs, preparing resettlement referrals / submissions etc.)

This job is advertised in the frame of the JPO Programme and reserved exclusively to candidates with nationality of the United States of America.

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Additional Information

Functional clearance

This position doesn’t require a functional clearance

How to apply

For a full job description and to apply, interested candidates are requested to

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Closing date of receipt of applications: 13 April 2024 (midnight Geneva time)

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