Information Analyst, Central America

Global Support and Development

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

Position Title: Information Analyst, Central America

Supervisor’s Title: Information Manager

Exemption Status: Non-Exempt

Positions Supervised: None

Location: Charlotte, NC with travel to other locations as needed


Global Support and Development (GSD) is a humanitarian organization whose mission is to rapidly respond to disasters in collaboration with at-risk communities and support them to prepare for future disasters. We value collaboration and seek opportunities to amplify the work of others in-country, both in preparation for and in response to disasters. By integrating our team’s diverse skill sets and resources into local responses, we are able to provide rapid response assistance to affected communities in coordination with regional and country-level partners. We also work to build local capacity through community-led preparedness initiatives. GSD’s priority Area of Engagement is currently Latin American and Caribbean, with targeted support to the South Pacific (and expected future increase in operations for 2024 and beyond).


The Information Analyst, Central America (IACA) reports to the Information Manager and sits in the Information and Program Quality Department which is part of the Strategy Section. The IACA is responsible for collecting and processing data as well as providing high-quality analysis and information on Central America and its context. The IACA engages with internal stakeholders and external partners to develop a strong understanding of their reporting, information, and product needs. The IACA creates information products, including situation reports and information briefs, to benefit GSD and partner organizations. The IACA will also support the team in ensuring information gathering and analysis are completed with the highest degree of accuracy and quality, to include developing and socializing key project artifacts and knowledge management.


  1. Serve as a subject matter expert (SME) on Central America and context, keeping a pulse on changing contexts and emerging trends;
  2. Support ad hoc data requests within GSD’s existing standard operating policies and best practices;
  3. Develop key documentation, reports, and other information products both routine and as requested by internal and external stakeholders;
  4. Provide analysis and reports of situations and humanitarian needs, monitoring and tracking emerging trends to inform organization priorities;
  5. Support assessment activities, provide advice on assessment design to ensure data quality, and manage data collection and analysis platforms and tools such as KoBo Toolbox.
  6. Collaborate with external stakeholders, as needed;
  7. Provide information for daily briefings during deployments or mission sets;
  8. Support the development and implementation of two-way feedback mechanisms closely engaging with MEAL and Partnerships Department;
  9. Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct;
  10. Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact; and
  11. Perform other duties as assigned.


Required Experience:

  • Five (5) years of relevant work experience with a specific focus on Central America and context;
  • Data analysis and management; and
  • Project management.

Required Education:

  • Bachelor’s degree in information science, international development, or related field; or
  • An equivalent combination of relevant experience and training.

Professional Licenses/Certifications:

  • Certified Analytics Professional or similar desired; and
  • Project management certification desired.


  • Strong prior experience in quantitative and qualitative data collection and analysis;
  • Excellent report writing and analytical skills with attention to detail;
  • Ability to adapt to rapidly changing priorities;
  • Effective communication skills to present and advocate for data, analysis, visualization concepts, and data quality practices to GSD staff and partners;
  • Understanding of disaster risk reduction and humanitarian response concepts and approaches (preferred); and
  • Written and verbal proficiency in Spanish is highly desirable.


  • At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; and
  • Routine domestic and international travel up to 35% is required.


You’ll get..

  • Medical, Dental, and Vision Insurance: Premiums 100% covered by GSD for employee, employee +spouse, employee +family
  • Basic Life, AD&D, and Long Term Disability Insurance: Fully covered by GSD
  • Health Reimbursement Account (HRA): Up to $4,000 in total annually for employee +2 or more family members
  • Voluntary Life Insurance: Options available at reasonable group rates
  • Generous Paid Time Off (PTO): All employees are eligible for a minimum of 6 weeks of PTO per year after 90 days of service
  • 14 Paid Holidays
  • Parental Leave: Up to 12 weeks paid by GSD
  • Employee Assistance Program (EAP)
  • Professional Career Development Opportunities
  • 401(k): GSD will match up to 6% of base salary for all employees ages 21+. Employees are eligible to begin contributing after 1 pay cycle, and the company match will go into effect immediately after employee begins contributing
    • Additional Perks!

This job description is a summary rather than a detailed list of the duties performed. The essential functions, knowledge, skills, and working conditions may change along with business needs. This job description does not constitute a contract between employer and employee as employment is at will. Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.

GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law. GSD promotes diversity, equity, and inclusion in all candidate selections.

How to apply

Deadline: 29 Feb 2024