Investigations Officer P3 HQA re-advertised (JO#230863)

UN Relief and Works Agency for Palestine Refugees in the Near East

Org. Setting and Reporting


– Effectively manages and drives UNRWA’s Enterprise Resource Planning (ERP) transformation project activities and milestones in coordination with all stakeholders such as the Digital Transformation Strategy Steering Committee (DTSSC) and ERP Transformation Steering Committee (ERPTSC). Manges the day-to-day operations of the ERPTSC secretariat and the establishment of a Technical ERP Working Group of a dedicated team of experts who will provide technical insights, guide the execution of the project, and make informed decisions. Establishes and maintains strong relationships with external partners, technology vendors, and industry experts to leverage their expertise and supports the organization’s ERP transformation project. – Conducts a comprehensive assessment and documentation of the current ERP-related business processes and workflows for each functional domain (e.g., Finance, Human Resources, Procurement, Supply Chain, Travel). This includes an in-depth analysis of the current ERP system, identifying strengths, weaknesses, and unique customizations to guide strategic improvements. – Performs thorough requirements analysis and comprehensive documentation for each functional domain of the Agency (e.g., Finance, Human Resources, Procurement, Supply Chain, Travel) beyond the current scope of the existing ERP solution. Fosters collaborative partnerships with various business departments to identify inefficiencies and strategic areas for improvement. Leads other business analysts within the team, ensuring adherence to best practices in business analysis activities. – Conducts a comparative analysis by examining and reviewing the business model and technical solutions at comparable international organizations; subsequently provides insightful recommendations of the possibility of joining an existing UN consortium. – Develops a plan and estimated timeline for the selection, procurement, contracting, preparation, and implementation of the best-suited solution for the Agency’s ERP transformation. – Develops a detailed Terms of Reference (ToR) which captures UNRWA’s ERP transformation requirements for a Request for Proposal (RFP) or piggybacking on existing contracts in cases where a suitable provider is identified from previous engagements or through known successful implementations. – Oversees and reports on the project and provides input to the donor reports for the project; manages the preparation of reports on assessments, project progress and achievements, evaluation, and lessons learned to the ERPTSC, DTSSC and other stakeholders; ensures a document repository is established and project documents are captured in a structured and timely way.


UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. – Delivering Results – Managing Complexity and Change – Applying Technical Expertise – Persuading and Influencing – Relating and Networking – Leading and Supervising – Analyzing – Ability to work effectively in a team environment and lead cross-functional teams. – Excellent planning and organizational skills, with a proven ability to collaborate with various stakeholders and align technical solutions with business objectives. – Strong understanding of ERP systems, their functions, and their impact on business operations. – Clear understanding of data architecture and effective data management practices within ERP systems. – A strong understanding of system development life cycle methodologies (e.g. agile), including practical experience in implementing and overseeing these methodologies across diverse teams and ERP projects. For guidance on how to prepare for competency-based interviews:


An advanced university degree (Master’s Degree or equivalent) from an accredited educational institution in Information Systems, Software Engineering, Software Architecture, Computer Science, Business Analysis, or related disciplines is required.

Job – Specific Qualification

Project management and business analysis certifications such as PMP, PRINCE2, CBAP or PMI-PBA or other relevant project management and business analysis certifications is required.

Work Experience

A minimum of ten years of progressively responsible and relevant professional experience as a Project Manager and Business Analyst, preferably in ERP implementations is required. Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of citizenship is required. Familiarity with IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, preferably with certification or tangible evidence of hands-on experience, especially within the ERP context is required. Experience in cloud-based technologies and platforms, such as Azure, reflecting the emphasis on designing and implementing cloud-native solutions in the ERP domain is required. ERP Certifications (e.g., SAP, Oracle ERP); Cloud Certifications (e.g., AWS, Azure, Google Cloud); Data Analytics and Business Intelligence Proficiency are desirable. Cybersecurity Awareness; Regulatory Compliance Knowledge (e.g., GDPR, HIPAA) and Business Process Reengineering (BPR) are desirable. Change Management Certification; Vendor-specific ERP Training and ITIL Certification are desirable. Knowledge of the mandate and mission of UNRWA as well as the cultural, political and social environment in which it operates is desirable. An advanced university degree (Master’s Degree or equivalent) from an accredited educational institution in Information Systems, Software Engineering, Software Architecture, Computer Science, Business Analysis, or related disciplines is required.


Excellent command of spoken and written English is required.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and duration: 1 year, project funded with the possibility of further extension subject to availability of funds and performance. The incumbent of this post will be required to travel throughout the Agency’s area of operations in the Middle East. Applicants have to complete the Personal History Profile (PHP) in Inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. Join our eco-friendly organization dedicated to environment sustainability and targeting to be plastic free by 2025. Equivalency: A first level university degree in combination with additional years of qualifying experience may be accepted in lieu of an advanced university degree. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: Nations.

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

The link to browse the JO is:

No Fee


How to apply

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

The link to browse the JO is:

Deadline: 5 Apr 2024