People & Culture Coordinator

  • Contractor
  • Jordan
  • TBD USD / Year

Plan International


Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice.

We actively unite children, communities and other people who share our mission to make positive lasting changes in children’s and young people’s lives. We support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. We place a specific focus on girls and women, who are most often left behind.

We have been building powerful partnerships for children for more than 85 years, and are now active in over 80 countries.

Dimensions of the Role

The People and Culture Coordinator (P&C Coordinator) reports to People and Culture Manager (P&C Manager), and supervise Two P&C Staff members, an Officer and an Assistant. The P&C Coordinator will be responsible for supporting the P&C Manager in leading and ensuring implementation of P&C policies, goals, objectives, and guidelines; this includes overseeing Personnel, Recruitment, Performance management and Staff care. The role involves working collaboratively with various departments and external stakeholders.


  • Compliance and adherence to Plan International policies, guidelines, handbooks, goals, objectives, and donor/auditor requirements and national law in all processes and procedures.
  • Supervise P&C Staff and support building their capacities
  • Develop and maintain trackers and ensure HR data accuracy. Support the P&C manager in data analysis, and provide recommendations to enhance the P&C department’s work.
  • Total Rewards, Contracting, including Job evaluation, salary scales and benefits review and update.
  • Build effective relationships with Plan International staff as well as external parties.
  • Recruitment:
  • Lead on recruitments to ensure that Plan Jordan has a functional work force with guidance of HR Policies.
  • Oversee the Master recruitment tracker data,
  • Provide support and guidance to hiring managers,
  • Ensure all recruitments’ documentations are completed and properly archived on the online folders.
  • Personnel:
  • Oversee the tracking of all processes by the P&C team and support the P&C manager in reporting the P&C numbers to the management, Regional and Global hubs. Overseeing the team in collecting all necessary documentation,
  • Develop and maintain the staff Data base,
  • Ensure proper Tracking leave days and timesheets,
  • Ensure confidential, safe, and standardized filing of personnel documents in the office (physical files) and on One Drive (online Files).
  • Ensure proper implementation of the retention policy.
  • Ensure that all staff understand the need of the performance cycle, and that all staff have their Objectives set on the HRIS, and carry out regular performance discussions with supervisors/managers are documented.
  • Following Up on HRIS performance and individual development plans reports.
  • Track and follow up with staff to complete their mandatory trainings on timely manner, utilize the training programmes that PI provides. In addition, coach the line managers of the importance of the regular constructive feedback, documented one-to-one meetings with their team members, and create learning opportunities to our staff members by exploring new platforms and training providers.
  • Work on the training needs assessment and following up with staff and line managers.
  • Support the P&C Manager in building the capacity of PIJO’s staff in the P&C’s requirements through tailored training programs, one-on-one coaching sessions, and the development of comprehensive resources and guidelines.
  • Accountable for Data Integrity that provides accurate data-driven decision making.
  • Prepare and follow up on reports; such as: P&C KPIs, Master database, Recruitment master tracker, on-boarding tracker, Leave trackers…etc.
  • Create trackers upon need to ensure the accuracy and readiness of P&C data.
  • Performance management:
  • Learning and development:
  • Payroll: Ensure accurate payroll administration according to PIJO’s rules and regulations in compliance with the applicable national laws.
  • Audit: Ensure that the P&C department’s readiness for any audit.
  • Staff Care: Staff Care and Wellbeing practices, CO context-aligned framework, and staff health and safety practices.
  • Reporting:
  • Support the P&C manager in facilitating the Talent Management and Succession Plan, including short and long-term succession bench strength. Contribute to cross-regional succession planning.
  • Support the P&C manager in developing the CO critical positions’ Workforce Plan and identify and address the gaps.
  • Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures

Key relationships

  • Internals: All Plan International Jordan staff and Reginal and Global Staff when needed
  • Externals: Ministry of Labour, Social Security, Medical Service Provider, HR Forums like Jordan International Forum (JIF Group)

Technical expertise, skills and knowledge


  • University degree in any related field, or Human Resources Diploma
  • A minimum of 3 – 5 Years of experience in Human Resources/ People and Culture
  • Experience in working in an international organization (INGO and/or UN)
  • Very strong understanding of Labour Law and Social Security laws
  • Excellent knowledge of Arabic and English mandatory.
  • Flexible work attitude and ability to work independently within a small team;


  • Excellent communication skills; Ability to effectively communicate with a diverse and cross-cultural audience
  • Good facilitation skills and ability to deliver induction briefing/trainings;
  • Analytical and problem-solving skills
  • Strong negotiation, organizational, facilitating and influencing skills
  • High degree of confidentiality and integrity
  • Strong planning and organizational skills
  • Proficiency in MS office tools (Word, Excel, Power point, Visio … etc.)
  • Previous experience from working in complex and volatile contexts.

Behavioural Competencies

  • Planning and Delivering Results
  • Working with People
  • Communicating with Impact and respect
  • Empowering and building trust
  • Initiating action and change
  • Managing performance and development

Plan International’s Values in Practice

We are open and accountable

We create a climate of trust inside and outside the organisation by being open, honest and transparent. We hold ourselves and others to account for the decisions we make and for our impact on others, while doing what we say we will do.

We strive for lasting impact

We strive to achieve significant and lasting impact on the lives of children and young people, and to secure equality for girls. We challenge ourselves to be bold, courageous, responsive, focused and innovative.

We work well together

We succeed by working effectively with others, inside and outside the organisation, including our sponsors and donors. We actively support our colleagues, helping them to achieve their goals. We come together to create and implement solutions in our teams, across Plan International, with children, girls, young people, communities and our partners.

We are inclusive and empowering

We respect all people, appreciate differences and challenge inequality in our programmes and our workplace. We support children, girls and young people to increase their confidence and to change their own lives. We empower our staff to give their best and develop their potential.

Physical Environment

Typical Office Environment

Level of contact with children

Low contact: No contact or very low frequency of interaction


Location: Plan Jordan, Amman

Grade: Level 14

Type of contract: 6 months fixed contract, renewable subject to the availability of funds and satisfactory performance.

Reports to: People and Culture Manager

Closing Date: 10 April 2024

Female candidates are highly encouraged to apply

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Please note that only applications and CVs written in English will be accepted.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Child Protection Policy.

As an international child centered community development organization, Plan International is fully committed to promoting the realization of children’s rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organization, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk.

*Plan International operates an equal opportunities policy and actively encourages diversity, welcoming applications from all areas of the international community. *

How to apply

Deadline: 10 Apr 2024