Client Solutions Manager, Korea

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Client Solutions Manager is a consulting expert who proposes optimization solutions for TikTok’s performance & branding advertisement products to meet marketing purposes and campaign KPIs of major advertisers. In the sales stage, ideal candidates propose product scenarios and solutions for full-funnel advertising through sales team. In the post-sales stage, you will be responsible for data-driven monitoring and product proposals in the method of growth marketing to optimize advertising efficiency after the live campaign. In addition, Client Solutions Managers achieve advertisers’ campaign goals and seek upselling opportunities by educating new TikTok advertising products and giving performance reviews.

Responsibilities

• Propose full funnel advertisement solutions & consultative presentations to advertisers in pre-sales pitching stage with the sales team
• Educate clients on TikTok’s advertising processes, products and best practices for performance & branding campaigns
• Proactively analyze data to plan, setup and optimize performance & branding auction advertisement campaigns
• Identify up-selling opportunities by monitoring campaign delivery and revenue growth
• Conduct A/B tests and share feedback to develop new TikTok ad products and solutions
• Build strong cross-functional collaboration and trust relationship with sales team via daily interaction, weekly review, and quarterly strategy plannings to support clients’ needs

Qualifications

• Bachelor’s degree or above
• 3+ years of experience in performance-based campaign management in in-house marketing, digital agencies, platforms or media side
• Experience in managing self-serve digital advertising media as well as 3rd-party tracking tools like GA, Appsflyer, Adjust etc. for Web&App advertiser.
• Sales oriented mindset to upsell revenue from existing clients
• Self-starter with strong communication skills who can manage strategic client relationships
• Native Korean speaker with proficient English skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.