Partner Relations Manager, Digital Twin

Unity’s Partner Relations team is looking for proactive, people-minded influencers to own the success of our most valued partners.

Working directly with our partners we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers build everything from small mobile projects to photorealistic surgical simulators and immersive multi-user VR experiences, and they’re going to need your help to get their projects to maximum performance, stay super-stable, and ship on time. Rest assured, you’ll never be bored at Unity.

As a Partner Relations Manager, we’re the glue that keeps the whole operation together.

You’ll need a deep understanding of your customer’s long-term strategic goals, help to surface issues, and feed data back directly to our product teams. You’ll supervise customer emergencies with a calm focus.

We strive for constant improvement both with our customers and within Unity. You’ll set the bar high, ensuring we are always on point and on time!

This position is located in the Seoul office and reports to the Digital Twin Partner Relations team manager.

What You’ll Be Doing

• Own the technical relationship with a selection of Unity’s highest-profile Digital Twin customers
• Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team!
• Monitor customer satisfaction and ensure the resolution of emerging issues in real-time
• Build and maintain real-time reporting of responsiveness, service quality and CSAT and use the data to help drive Unity’s customer care culture
• Diplomatically collaborate with a wide variety of customer personalities.

What We’re Looking For

• Previous employment in an industrial sector such as automotive, architecture, construction, defense, manufacture, pharmaceutical or other similar sectors
• Fluent Korean and English speaker
• Outstanding social & interpersonal skills, and a highly-proactive and empathetic personality
• Able to travel both domestically and internationally

You might also have

• Experience as a Technical Project Manager/Producer/Technical Account Manager in software production
• Programming experience in both compiled and interpreted languages

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.