ICT Associate

Functional Responsibilities:

Summary of Key Functions:

• Support to implementation and maintenance of ICT system

• User support, Network/s administration
• Provides administrative support
• Development and maintenance of in-house applications
• Facilitation of knowledge building and knowledge sharing
• Support to implementation and maintenance of ICT system;
• Provide support for the implementation and maintenance of ICT systems BSSC office.
• Perform routine technical tasks including hardware maintenance, repairs, and software installations/upgrades.
• Support the installation of commercial and in-house developed software and related upgrades.
• Creation and customization of software packages to be rolled out to workstation.
• Creation and customization of Operating system image.
• Manage office equipment such as copiers, printers, and video conference units.
• Facilitate the provision of computers for users, including new setups and replacements.
• Develop and implement standard operating procedures (SOPs) for hardware and software maintenance, ensuring consistency and efficiency in ICT support services.
• Collaborate with ICT colleagues to support the delivery of ICT services and solutions.
• User support, Network/s administration;
• Provide first-line support to users, addressing inquiries and resolving technical issues in a timely manner.
• Provide day-to-day user support to the BSSC office.
• Assist the team lead to provide remote support to AR/THOH and fields office in the Asia region when required.
• Maintenance and administration of network infrastructure, including LAN, WAN, and wireless networks.
• Provision new user accounts in Active Directory for email, internet access, and other systems.
• Provide support on Google Workspace applications, such as Gmail, Calendar, Drive and other related tools.
• Configure, provide support and maintenance of the video conferencing system to ensure seamless communication.
• Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems.
• Monitor network performance and bandwidth utilization, identifying and resolving issues to maintain optimal network efficiency and reliability.
• Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
• Coordinate with ICT Section of UNESCAP to provide telephone system.
• Provides administrative support;
• Maintenance of an up-to-date inventory of software and hardware.
• Generate ICT asset and inventory reports as necessary to track the status and availability of ICT resources.
• Manage and Administrator of Document Management System (Laserfiche Servers).
• Coordinate with Laserfiche support on troubleshooting, upgrades and maintenance.
• Implement inventory management systems and tools to track the lifecycle of ICT assets.
• Development and maintenance of in-house applications;
• Develop and maintain Inventory application for internal use.
• Assists the team in developing documentation and training materials for in-house applications to facilitate onboarding of new users, support staff and ensuring effective utilization.
• Facilitation of knowledge building and knowledge sharing;
• Participation and assistance in the organization of training personnel on ICT issues.
• Contributions to knowledge networks and communities of practice.
• Support the team in delivering ICT training to new personnel, equipping them with essential skills for using organizational systems and resources effectively.
• Support the team in conducting regular training sessions for end-users on new technologies, software applications, and best practices to enhance their IT literacy and proficiency.

Education/Experience/Language requirements:

Education:

• Completion of Secondary education is required.
• First University Degree in Information Technology, Computer Science, or related field is desirable, and may substitute some of required years of relevant experience.

Experience:

• At least 6 years of progressively responsible, working experience in the field of information technology and/or telecommunications and systems, preferably in an international environment, is required.
• Good working knowledge of hardware/software, Microsoft Active Directory, Windows Server 2012/2016, Windows 11 and Microsoft Office 365, Google Cloud, Google Looker Studio, Google Apps Script, AppSheet is required.
• Proficiency in computers and office software packages MS Office, Google Workspace and experience in handling web-based management systems is required.
• Proficiency in troubleshooting hardware and software issues on desktops, laptops, printers, and other ICT equipment is desirable.
• Experience with Cisco Meraki networking solutions, including configuration, deployment, and management of Meraki switches, routers, and access points is desirable.
• Experience in UN system organizations is desirable.
• Knowledge of UN policies, procedures and practices is highly desirable.

Language Requirements:

• Full knowledge of English is required.
• Knowledge of another official UNOPS language is an asset.

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We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. Click apply and join us!

Remarks: Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process.