Associate: Food Pantry, Thrift Store, Donation Center

The House of Mercy Associate will play a vital role in contributing to the total effectiveness of the Mission, communicating openly, solving problems proactively, offering creative ideas and working as a positive, engaged team member. Flexibility and acooperative spirit are crucial characteristics of the individual who holds this position.

Responsibilities:

GENERAL

• Comply with House of Mercy established standards, policies, and rules of conduct for all employees and volunteers
• Maintain regular communication with supervisor and the immediate manager of each assigned area
• Participate in staff meetings as required
• Training and working with volunteers in all departments, including welcoming & instructing service groups when needed

THRIFT STORE

• Oversee customer service and sales, creating and maintaining a customer friendly atmosphere
• Responsible for bringing in new sales, helping with pricing strategies and gaining customer feedback
• Cleanliness and organization for Thrift Store including maintaining clean working and shopping areas, restrooms, and organized merchandise for customers
• Merchandising the thrift store in customer-oriented ways, maintaining a boutique atmosphere
• Opening, closing, and cashing out the registers as needed
• Other duties as assigned

DONATION CENTER

• Manage warehouse operations and volunteer staff to ensure effective receipt, documentation and routing of donations
• Price items, manage inventory, quality control and storage
• Safeguard operations with appropriate safety & security protocols, keeping the warehouse clean and organized
• Ensure that the donation center is opened on time and secured at the end of each day
• Manage vendor operations as assigned
• Other duties as assigned

FOOD PANTRY

• Learn the ins and outs of the food pantry and client services
• Ensure effective receipt, documentation, and routing of incoming donations
• Maintain warehouse standards of quality control and storage procedures, along with cleanliness and organization
• Properly manage, record, and inventory outgoing client assistance
• Other duties as assigned

Job Requirements:

• High School Diploma or GED preferred
• Trustworthy and honorable, especially in dealing with money
• Be in good physical health, and able to lift heavy objects (up to 50lbs) and stand for long periods of time
• Excellent communication skills
• Well organized
• Have good spatial awareness
• Outstanding customer service and people skills
• Flexibility and willingness to grow
• Competency in Microsoft Word and email

Work Hours:

Part time: 32 hours/week, plus extra hours as needed