Member Engagement Associate

Position: Member Engagement Associate, Heterodox Academy  

Location: Remote

Start Date: September 1, 2024

Pay: $55,000 – 65,000

 About the Organization:

Heterodox Academy (HxA) is a non-partisan, non-profit organization that promotes open inquiry, viewpoint diversity, and constructive disagreement to improve higher education and academic research. With a growing membership of over 6,900 professors, administrators, and students, HxA helps colleges and universities uphold their highest ideals and resist groupthink and tribalism. We communicate and engage with faculty, students, administrators, philanthropists, journalists, and the public as we work to improve higher education. We also develop research, tools, trainings, and events, and facilitate online and on-campus communities.

Position Summary

Heterodox Academy (HxA) seeks a seasoned administrative associate for our Membership and Campus Engagement division who is passionate about HxA’s mission. The person in this role is a key face of HxA, communicating with and onboarding HxA members, moving them into deeper engagement with the organization. Responsibilities include answering member correspondence, updating and managing CRM database, scheduling external meetings and activities, providing logistical support for members, managing day-to-day administrative operations, ensuring smooth workflow, and supporting member engagement in member forums and listservs. The ideal candidate is detail-oriented, experienced in data stewardship, skilled in volunteer coordination or constituent engagement, and possesses excellent written and oral communication skills.

Specific Duties:

• General membership support 
• Manage membership and campus engagement emails, responding promptly to requests and questions (e.g. application and member account questions, sharing relevant resources and event details, providing general information about HxA, etc.)
• Vet membership applications and onboard new members 
• Perform routine data entry tasks, including updating constituent information and tracking member activities
• Assist with management of HxA’s virtual HxCommunities and Campus Communities
• Provide logistical support for member activities
• Coordinate with Operations Manager on member reimbursements & payments 
• Monitor online forums to ensure team members are informed of member activities
• Generate reports related to member & campus engagement and activities
• Coordinate meetings with external stakeholders (e.g. Campus Community leadership, potential partners, etc) 
• Other administrative and operational duties as assigned

Required Qualifications:

Education and Experience:

• Associates degree; Bachelor’s degree preferred
• At least 3-5 years of work experience in non-profits, volunteer engagement, and/or community outreach
• Clear, constructive, and professional communicator in English

Knowledge of Technology and Communication Tools:

• Experience with CRM systems management (preferably Salesforce and/or HubSpot)  
• Proficient in Google Suite, Microsoft Office, and Asana

Organizational Skills:

• Keen attention to detail
• Excellent time management and organizational skills in a remote-work environment
• Experience in scheduling and managing appointments and meetings
• Proficiency in organizing and maintaining records

Personal Characteristics:

• Positive, collaborative, and welcoming temperament
• Thoughtful decision maker with good judgment, including the ability to recognize when to escalate issues or communications to higher-level staff and ensure proper resolution
• Capable of respecting and advocating for the inclusion of diverse members with diverse perspectives, including but not limited to progressive, conservative, or libertarian thinkers and perspectives.

Team Expectations:

You would be a good fit on our team if the following attributes describe you:

• Team player. We are a small team that values collaboration, supporting each other, and engaging with each other. You enjoy being a team player, display a positive and optimistic attitude, have the ability to recognize and celebrate successes of all sizes, are open to constructive and supportive feedback, and demonstrate a commitment to consistently improving both your own performance and that of your team.
• Ideological tolerance and flexibility. We don’t care what your ideological commitments are, but you must be able to respect and advocate for the inclusion of diverse people with diverse perspectives, including but not limited to progressive, conservative, or libertarian thinkers and perspectives.
• Strong organizational and process skills. Especially important is the ability to effectively track the status of ongoing projects and find needed documents and information quickly. You should be willing to take direction, receive feedback and constructive criticism, and share constructive feedback with colleagues. You can independently organize, plan, prioritize, and carry out responsibilities, establish processes for yourself and others, and finish tasks by established deadlines.
• Virtues of mind and intellect. Researchers at HxA should strive to embody the virtues of the HxA way, especially carefulness, intellectual humility, open-mindedness, intellectual courage, and intellectual hospitality.
• Virtues of interpersonal interaction. In particular, we have in mind personal integrity, professionalism, empathy, resourcefulness, partnership, tact, proactive communication, a sense of humor, willingness to seek and receive feedback, and a commitment to high work quality and confidentiality.
• High flexibility and adaptability. The higher education world is constantly changing, sometimes rapidly. HxA may change priorities to exploit emerging opportunities. You are able to set aside work at a moment’s notice and switch focus to something completely different.
• Persistent and creative problem-solver and opportunity-seeker. We are a young organization with potential to create positive change on college campuses. We seek an entrepreneurial colleague to help us realize our potential. You should be willing and able to anticipate problems, seek out information, and persevere in finding solutions.
• Strong written and oral communication skills. You can write clearly and powerfully; communicate internally with your colleagues and externally; edit and proofread; and ensure high-quality outputs.

Reports To: Manager of Member & Campus Engagement 

Direct Reports: None

Location: Remote. Occasional travel within the US and Canada is possible. 

Position Type: Regular, full-time, non-exempt

This full-time, at-will position starts as soon as possible. HxA offers a flexible work schedule, but full-time employees must work 40 hours per week.

HxA also provides strong benefits, including:

• Medical, dental, vision, life and disability insurance;
• A significant health insurance contribution for full-time employees and their families;
• A retirement plan with company matching after six months of employment;
• Unlimited paid time off, provided the employee is in good standing;
• Opportunities for professional skills training and development.

To Apply for this Position:

To apply for this position, submit 1) a current resume and 2) a cover letter describing your qualifications for this job to this form. Applications without a cover letter addressing the job description content won’t be reviewed. While we examine all applications, we regret that we can’t reply to every applicant.