Community Engagement Associate

Position Overview

We seek a dedicated and experienced Community Engagement Associate to join our team. This role is critical in ensuring clear and consistent engagement with and across our Partner network and supporting prospect outreach. The Associate is one of the primary day-to-day points of contact for our donors, responsible for ensuring their seamless, productive experience as DA community members. They will also be the operations/administrative lead on our Partner Experience & Recruitment team. The Community Engagement & Recruitment Associate will work closely with various departments to create, implement, and manage communication strategies that enhance Partner engagement, align with our values, and support our mission. The ideal candidate will be a thought partner who can think intentionally about the needs of the Partner community and help make informed decisions about email outreach, Salesforce management, membership portal updates, and other Partner communications and support.

Key Responsibilities

Recruitment Support: Support the Partner Experience & Recruitment team in executing its cultivation, stewardship, and advancement responsibilities. This work will range from drafting prospect outreach and follow-up, assisting in the preparation of briefings for leadership, and maintaining the partner database. Salesforce experience is critical to this area of work.

Community Management: Nurture DA’s relationships with donors and facilitate their engagement with DA events and services while managing their membership. Further, they will act as a community manager by holding a bird’s eye view of all communication channels, adding or unsubscribing Partners from listservs and other communications per their preferences, proactively soliciting and guiding Partner participation in Partnership with programs and investment teams, building a visible and trusted presence as a moderator, and answering questions quickly. The associate will support decision-making on email design, portal updates, and other Partner communication tools and implement them as needed.

Content Creation: Develop and distribute high-quality content for various communication channels, including listservs, emails, Partner updates, and presentations. The Associate will assist in the creation and execution of Partner communication plans that support organizational objectives and foster a positive Partner culture. This includes coordination with the Programs and Investments teams to ensure timely communication of all upcoming events in the Democracy Alliance network.

Measurement and Reporting: Track and analyze the effectiveness of communication efforts, providing regular reports and recommendations for improvement. Additionally, the associate will support Partner investment tracking and reporting.

Skills Required

Community Management: Experience managing a community or membership network, including supporting participation and moderating discussions.

Strong Writing and Editing: Exceptional writing, editing, and proofreading skills with the ability to create clear, engaging, and persuasive content.

Email Content Design and Calendaring: Proficiency in writing and designing compelling emails to a membership community to share event promotions, fundraising asks and investment recommendations, and updates from the President

Technical Proficiency: Experience with Salesforce, Slack, Google Listservs, Microsoft Office, Google Workspace, and other contemporary digital communication platforms.

Communication: Excellent verbal and written communication skills, with the ability to interact effectively with team members and Partners at all levels.

Project Management: Strong organizational and project management skills, with the ability to manage multiple tasks and meet deadlines.

Interpersonal Skills: Strong interpersonal skills, with the ability to build relationships and work collaboratively with cross-functional teams. Strong diplomatic skills used to resolve problems, manage projects, or achieve appropriate solutions.

Attention to Detail: Meticulous attention to detail in both written and visual content.

Confidentiality: Demonstrates discretion in handling confidential and sensitive issues.

Qualifications

Bachelor’s degree in Communications, Journalism, Public Relations, or a related field.

2+ years of experience in internal communications, organizational communications, or a related role, within a membership network organization.

Proven track record of creating and managing effective communication strategies.

Experience with content management systems and internal communication tools.

Demonstrate a diplomatic approach to working with internal and external stakeholders and resolving conflict.

Ability to work occasional long hours—including nights/weekends—as required.

Able to operate effectively under pressure, prioritizing workflow, meeting deadlines, and modeling calm leadership as needs and priorities change.

Previous working in social justice organizations, progressive politics, and/or philanthropy.

Culture and Values Alignment

Demonstrates a deep commitment to social justice, including gender, racial, and economic justice.

Awareness of and sensitivity to the power dynamics inherent in philanthropy; strives to minimize and mitigate those dynamics in their interactions and their management of events.

Able to receive and offer constructive criticism and learn from successes and failures.

Exhibits cultural competency and can communicate effectively with people representing diverse interests, styles, and backgrounds.

REPORTS TO: Partner Experience and Recruitment Manager- Alexandra Cottrell

BASED IN: Remote – East Coast time zone preferred

POSITIONS AVAILABLE: One

COMMITMENT: Full-time

START DATE: Immediately

TRAVEL: Some travel will be required

SALARY RANGE: $65,000 – $75,000

To Apply

If interested, please submit a brief letter of interest and resume applicants to Alex Cottrell, Partner and Experience Recruitment Manager, at [email protected]. Please reference “Community Engagement Associate” in the subject line.

We believe that a diverse workplace is critical to achieving our goals. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool and encourage applications from structurally marginalized communities and experiences to apply.

Frequently cited statistics show that applicants from structurally marginalized and/or underrepresented groups apply to jobs only if they meet 100% of the qualifications. The Democracy Alliance encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application!