Revenue Manager

Application Deadline: 30 November 2024

Department: Revenue & Reservations

Location: United Arab Emirates – Dubai

Description

The Revenue Manager is responsible to materialise the maximum number of requests and reservations and improve any revenue stream by selling the right mix of products & services, at the right price, at the right time, to the right customer, at the right customer touch point, using the right distribution network. We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents.

Key Responsibilities

• Drive Market Share and Revenue Performance.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory.
• Responsible for effective implementation and compliance with Kempinski Revenue Management standards and initiatives.
• Ensure all distribution channels are optimized
• Share best Revenue Management practices and key learning with peers and management.
• Play a leader role on the property’s weekly Revenue Management & Operations meetings.
• Produce accurate forecasts on weekly and monthly basis (+/-5%).
• Train, develop, and motivate staff to increase productivity.
• Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards.
• Control rates for group business, group space blockage and timely wash, especially during the peak season / high demand days when expected occupancy is above 85%.
• Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
• Update Serenata configuration / offers / confirmation letters to corporate design, if applicable.
• Control Rate Override Report on a daily basis for all departments.
• Assist in the preparation of the annual Room’s budget and the manning guide for Reservations.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).
• Spot-check reservations made the previous day and check all VIP arrivals.
• Prepare reports on a monthly basis.
• Keep department informed of all changes in systems or procedures.
• Monitor group bookings and work closely with the Groups department in order to achieve budgeted figures.
• Maximise employee productivity and morale within the department and consistently maintain discipline following hotel guidelines and local regulations.
• Achieve LQA / IFH results < 85%.
• Maintain an internal up-sell program for the Reservations department.
• Conduct annual performance evaluations.
• Perform any other duties as assigned to them by management.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Overall Objectives

The job of Revenue Manager is executed satisfactorily when the employee:

• Effectively implements and complies with Kempinski Reservations standards:
• Maintains accurate and timely entry of all relevant data in systems.
• Reviews and analyses data on an ongoing basis.
• Ensures that the department number 2 is fully able to manage all daily tasks, and can manage all aspects of Reservations (cut off dates, rooming lists, guest complaints).
• Assists in developing a career path for direct reports.
• Effectively manages and is in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS
• Ensures all distribution channels are returning appropriate availability and pricing for the following 365 days.
• Has complete understanding and effective execution of current and new Revenue Management tools, including IDeaS where applicable, Channel Manager, Opera, and any new/similar tools or reports.
• Educates the Sales team on the effective use of Opera to improve profitability of group bookings (when applicable).

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.

The Revenue Manager fulfils their role as a Talent Development Ambassador when:

• They actively support and implement Talent Development initiatives as a part of their daily activities.
• They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.
• They support and initiate transfer, cross exposure and task force assignments for their team.
• They personally conduct annual competencies with their team on a regular basis and take personal interest for their talents’ development plans.
• They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world’s most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities – complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.