Parts & Supply Chain Director

We are looking for a Parts & Supply Chain Director for Volkswagen Group Middle East within our Group Aftersales Division. Your main goals and objectives will be to: –

Parts & Supply Chain

• Manage and lead the day-to-day operations of the VWGME Parts Distribution Centre and logistics providers in accordance with company policies and AG set targets.
• Closely monitor and the steer the development of VWGME’s Logistic Cost of Sales in order to maximize After Sales profitability.
• Lead contract negotiations with all key service providers with a focus on maximizing VWGME profitability whilst safeguarding service levels to the Dealer network.
• Implement and drive the VWGME Accident Management strategy focusing on increasing customer retention thus maximizing Dealer / NSC profitability.
• Develop additional parts sales via effective After Sales programs implementation (Trade Parts Strategy, consumables).
• Support the Brand AS Teams with detailed parts analysis on an ad hoc basis to which includes validation of parts related business cases (SOPEX).

MSoR

• Overall responsibility for the monitoring, steering and reporting of GCC and Levant market regulatory requirements to both Brand AG’s and VWGME Brand / Group MD’s.
• Ensure that both Brands vehicles technically confirm with the associated localized laws and regulatory requirements.
• Assist the factories with the “4 eye principle” and level 2 sample checks based on our local market requirements. In case of identified non-compliance, we have to inform AG and also dealers to implement sales stops.

MAIN RESPONSIBILITY

Supply Chain

• To manage the total Parts & Accessory business operations within the authorised dealer/ importer network and contribute and achieve the company’s overall objectives of growth, profitability and excellence in customer service.
• Manage the relationship with the 3rd party logistics supplier to ensure efficient and effective service levels and profitability.
• Managing all areas of the parts operations & logistics division including regional parts pricing, Dealer Care Inventory control, Cost of Logistics control, Warehouse, Logistics Partners, Customs, Export/Import Costs and Regulations from Europe and within the GCC.
• Ensure VWGME remains compliant with each of the market’s complex local laws and customs regulations.
• Investigate and propose potential cost benefits resulting from synergetic collaborations with other VW Group Brands.
• Further expansion of the Dealer Consultancy program that focuses on increasing the dealers operational excellence whilst increasing both Dealer & NSC profitability.

Parts Sales & After Sales Programs

• Management of the VWGME Genuine Engine Oil Program, focusing on maximizing market penetration, increasing customer satisfaction while maximising VWGME’s bottom line profit.
• Develop business relationships with bodyshop industry stakeholders including Insurance companies, repairers and suppliers to support the VWGME Accident Management strategy.
• Develop business intelligence tools and digitized reporting solutions that allow the Brand After Sales teams and the Dealer network greater access to parts data with the ability to conduct in-depth analysis.

MSoR

Monitoring: –

• Identify and obtain new & amended market regulatory requirements.
• Co-ordinate translation and interpretation of market regulatory requirements (if required).
• Communicate new and amended regulations to Brand AG (market regulatory cluster) and within VWGME.
• Liaison between Brand AG’s and Authorities in terms of clarification of existing / future regulations.

Reporting: –

• Monthly status report to Brand ETB’s.
• Updating and publishing the “Legislative Forecasts” list for the Brand ETBs.
• Compile a report on the region’s regulatory environment twice a year.

Steering: –

• Actively steer Governmental regulation in favour of the VWGME Brands and other OEM’s represented within the Middle East and Levant Region.
• Promote VW Group technologies such as electrification ensuring adequate legislation allows for the corresponding infrastructure.

Meeting: –

• Represent Volkswagen Group in regulatory meetings with government bodies.
• Attendance in bi-yearly homologation meeting with Germany.
• Alignment meetings with PME and updates to VWGME brands.

KEY COMPETENCIES & QUALIFICATIONS

For you to be successful for this role, you must possess below attributes:

• Bachelor’s and Master’s Degree in Business, Automotive, Engineering, Intelligence, Technical, Marketing, Business/Administration, Management.
• Minimum requirement of 10 years’ experience within the parts industry, including knowledge of dealership operations plus 5 years’ experience within the wholesale distributor environment, plus minimum 2 years team management experience.
• Professional presentation & the ability to communicate at top management level is a prime consideration, together with Team, Parts and Inventory management experience.
• An additional qualification or Diploma in Business Management or Marketing will be considered advantageous.
• Ability to conceptualize and manage at a strategic level.
• Fluency in English (written and spoken).