Associate Specialist, Health Quality Program Field Site, Lebanon

JOB SUMMARY: Responsible for monitoring the quality initiatives in the respective field area. S/He will coordinate with colleagues at IMC and supported primary health care centers to identify gaps and develop improvement plans in the supported facilities and services. The incumbent plays a key role in supporting the health facilities to achieve quality targets according to guidelines and protocols informed by Ministry of Public Health (MoPH) and WHO.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:

Main Tasks And Responsibilities

• Perform regular quality supervisory visits to supported facilities for assessment, monitoring, and guidance.
• Conduct a range of quality assurance tasks including observations, audits, completion of checklists and others.
• Identify gaps in health services at supported facilities based on MoPH standards.
• Conduct needs assessments and participatory assessments to identify additional gaps and areas of improvement.
• Identify priorities and support in development of quality improvement plans in collaboration with the health facilities and the field staff.
• Offer technical support and mentoring to achieve quality improvement.
• Track performance of the supported facilities towards meeting a set of quality improvement indicators.
• Evaluate the facility’s monthly performance against defined targets to determine clinic staff incentive provision.
• Collect all supporting documents for the incentive provision.
• Perform patient file monitoring.
• Track the budget vs. the actual incentive provision for the quality program on a monthly basis with the health management team and finance if needed.

Reporting

• Work with the field team to ensure regular collection of the quality program data and documentation as per grant and reporting requirements.
• Submit regular qualitative reports on the quality updates within the respective area.
• Maintain detailed records on quality assessments, indicators, performance and trends.
• Prepare statistics on quality performance and quality success stories as relevant.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Minimum Qualifications

• Typically, a Bachelor’s in Nursing. Equivalent combination of relevant education and experience may be substituted as appropriate.
• Typically, 3+ years of relevant experience with auditing and monitoring of health service delivery and quality initiatives is required.
• Fluent command of written and spoken Arabic and English
• Core knowledge of public health principles and techniques
• Working knowledge of the Ministry of Public Health in Lebanon policies and protocols
• Excellent communication skills
• Able to take initiative within a defined framework
• Flexible and creative
• Able to work under stress
• Strong commitment to work, the organization and its value

Desirable

• Master’s in Public Health
• Experience working with an NGO is preferable