Customer Service Executive

British Red Cross

Job Description:

Customer Service Executive – Red Cross Training

Location: Salford, Manchester M50 2GT (Hybrid from home & office)

Contract: Permanent

Hours per week: 35

Salary: £20,346 per annum

We’ve got an opportunity…
We help anyone, anywhere in the UK and around the world, to get the support they need if crisis strikes: connecting human kindness with human crisis.
We enable vulnerable people in the UK and abroad prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.

We are part of the Red Cross and Red Crescent global humanitarian network.

What you’ll be doing
Your role will be essential in helping grow, maintain and manage customer relationships, which will help ensure that Red Cross Training remains a market leader in the provision of first aid training courses.

You will achieve this by providing customers with a bespoke course booking support and account service, acting as the first point of contact in the Service Team.

Communicating with your customers via a range of channels (particularly inbound telephone and email) you’ll nurture customer relationships, and look to maximise sales opportunities by promoting our first aid courses and associated products to your customer base, with the overall aim of converting enquiries into bookings.

After costs have been deducted, every penny made from our first aid courses goes to support the work of the British Red Cross, so this is a great opportunity to take the next step in your career in a truly rewarding role.

Meet the team
The Red Cross has been delivering first aid at work courses for more than 30 years and has an enviable reputation for quality and excellence. We have over 180 training venues across the UK.
You will be working, initially from home and then with a close-knit team providing managed customer service to a number of Service Team clients at our Salford contact centre, which is home to a number of support services for our Red Cross Training team.

This role might be for you if…
You’ve got customer service experience – and you’re always looking for feedback to develop your skill set.
You’ve got a positive personality and a ‘can do’ attitude – and you’re always looking to find solutions
You relish the opportunity to work towards achieving targets and encourage others to do so too
You’re excited by the chance to work alongside a passionate and diverse team
You’re comfortable using a range of IT packages
You ensure inclusive practice and promote diversity

Career development
At the British Red Cross, we invest in our people. In this role you will be supported by our learning and development team from day one.
You will have the opportunity to obtain a nationally recognised qualification in customer service, as well as take part in our Building Capability programme – where you will develop the skills and knowledge to become a Team Leader.

Closing date for applications is 23.59 on 20th March 2023 with interviews to follow shortly afterwards.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

We offer a wide range of staff benefits, these include:
• 36 days holiday (including Bank Holidays) per annum
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy

How to apply

Deadline: 20 Mar 2023