Customer Service Specialist, Order Management (Contract)

Careers that Change Lives

Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

A Day in the Life

Reporting to the Customer Service Supervisor in Korea, the Customer Service Specialist will handle the end-to-end cycle of the order management processes within the supply chain business of Medtronic Korea. You will be the customers’ primary contact in answering queries and complaints, processing orders and billing, consignment, delivery, etc. You are expected to maintain strong collaboration with the business unit and other Supply Chain Management teams on follow-ups and requests. This opportunity offers a fixed-term contract role with a possible extension.

At Medtronic, you will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Is this the position you were waiting for? Then please apply now and we’d love to hear from you.

Key Responsibilities

• Maintain highly customer-focused quality services
• Frequent verbal and written communication with customers on updating them with product information and other required
• Handle daily order fulfillment, consignment inventory customer backorder review, delivery scheduling & billing and invoicing, reporting on sales results
• Manage the PO pending status on regular basis not to keep unbilled revenue for a long time
• Perform any ad hoc projects as assigned by the Manager
• Prepare and report Key Performance Indicators (KPI’s) and lead process improvement efforts
• Manage inventories and allocate stock in short supply to maximize service levels
• Represent the company to external and internal customers, answer customers’ questions, trace lost shipments, interprets and clarify customer orders for the ship-out, and when necessary, may connect customers to appropriate support of field staff

Must Have

• Completed Bachelor’s degree qualifications
• 2-5 years of customer service/order management and SAP/ERP experience in any industry
• Strong communication skills, both oral and written in English and Korean languages
• Computer literacy including sound knowledge of the MS Office suite of software
• Demonstrated ability to build strong customer (internal and external) relationships
• Experience in cross-functional projects and process improvements

Nice to Have

• Medical devices or any related healthcare industry experience
• Experience in SAP Order Delivery Module (ORM)
• Advanced Excel knowledge

We Offer

In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company’s success.

Also, a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:

• Flexible working environment.
• Annual Incentive Plan % depending on company results.
• Pension scheme and group discount on healthcare insurances
• Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
• Employee Assistance Program and Recognize! (Our global recognition program)

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Founded in 1949 as a medical repair company, we’re now among the world’s largest medical technology, services, and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries.

Whatever your specialty or ambitions, you can make a difference at Medtronic – both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.