국경없는의사회 (Médecins Sans Frontières, MSF Korea)
If you are interested in this position, please send your motivation letter and CV in English to HR Department at: [email protected]
Application Deadline: This position will be closed when the candidate is finalized. Please submit the application at your earliest convenience.
We will contact the selected candidate within 2 weeks after the submission date.
Strategic Planning
- In collaboration with the Fundraising Director and Fundraising Managers, develops actionable recommendations and business intelligence from analytical output to support strategic decisions on investments and the plan of actions
- Develops a comprehensive annual budget system and planning (including the provision of the calculation bases) and 4-year fundraising projections (RSA)
- Provides strategic advice to the fundraising team in the analysis/interpretation of metrics and special evaluations of the decision-making process and translates these to actionable advice backed up by data-driven measures
- Pro-actively signals, advises, inspires and steers on donor insights the Fundraising Director and Managers based on the data analytics
- Works with BI vendors for benchmark studies and participates in the strategic evaluation, post-processing and action plans derived from benchmark results
Reporting & Analysis
- Is responsible for building and continuously developing a reporting system (reports and dashboards) for the Fundraising department as well as for the general direction
- Makes strategic and deep analysis with a marketing and business vision by identifying possible flaws or trends
- Works with the Fundraising Director and Managers to forecast the annual and monthly revenue based on historical data and action plans
- Makes targeted and actual reconciliation of revenue and expenditure
- Identifies causes for deviations and advises on the need for action
- Illustrates data graphically and translates complex findings into written text, reports and presentations
- Analyzes MSFK data and benchmark against the market and/or other MSF offices
- Identifies opportunities for improvement of the MSF database to improve the quality of reports and analyses
Donor behavior
- Develops and creates the donor profile analysis with the Fundraising Managers
- Provides data-driven recommendations on the donor journey through analysis of revenue generating and retention activities
- Creates a statistical model that forecasts discontinuation rates and trends and shares results with the Fundraising Managers
- Proposes a customized and automated retention journey in line with donors’ interests and behavior to deepen our donors’ engagement
- Identifies active mid-level donors for an upgrade through active data mining, rating and ranking
- Supports Fundraising Managers to identify and qualify new prospects by research and analysis based on DB
Data processes and systems
- Develops the BI structure of MSF Korea fundraising (including the definition of calculated fields required to ensure the correct link between the data warehouse and CRM)
- Identifies opportunities to optimize data processing, automation and interpretation.
- Conducts modeling with high accuracy and applicability to answer key business needs
- Improves data segmentation and uses segments to maximize results
- Develops strategic segmentation proposals and continuous optimization based on the analyzes
- Leads and manages the end-to-end DB process related to campaigns according to the different needs per target segment: creation of the segments according to ad-hoc criteria, creation of statistically significant test groups, allocation of the various packages, generation of address files, tests
- Leads and manages the end-to-end process for the rental of prospects lists for acquisition mailings: briefing of the consultant mandated for the purchase, selection and management of the supplier in charge of the data deduplication and supervision of the whole process
- Optimizes data processes (incl. campaign management and marketing automation)
- Collects, records and disseminates information relevant to MSF fundraising business
- Identifies opportunities for improvement of the MSF database to improve the quality of reports and analyses
- Be responsible for ensuring the accuracy of data and reports to meet high quality standards
- Ensures that data stored in the systems are well protected, data privacy policy is being followed and improved security mechanism
People management
- Sets individual performance objectives, does performance appraisals, and ensures that staff is accountable to MSFK internal policy
- Interviews, hires, trains and coaches new employees under his/her supervision
- Monitors if his/her performance is stable and find possible solutions when there is a problem
- Ensures personal and professional development by proposing training when necessary
- Provides mentorship to the team
- Supervises and monitors the full completion of duties and determines priorities
Other
- Proposes, manages and supports any BI related projects
- Manages the demands in an appropriate manner, prioritizing properly and respecting the deadlines
- Actively participates in the international data analysis working group
Essential skills and experience
- A college or university degree in Statistics, Mathematics, Economics or related fields
- Minimum 5 years of relevant work experience in fundraising data analysis or business data analysis
Experience
- Demonstrated proficiency with entire BI and stats tools and systems
- Demonstrated proficiency with data modelling and segmentation
- Demonstrated proficiency with reports and dashboards development
- Must possess knowledge of direct marking and statistical principals as well as data management
Skills and competences
- Commitment to the values, principles and MSF’s social mission
- Advanced knowledge of database uploads and extractions, data manipulation, data modelling, segmentation and Business Intelligence tools (i.e. SQL, Excel Query, Tableau, Google Analytics and Microsoft Analysis Services)
- Advanced level in Microsoft Office applications.
- Strong data-processing and information management skills
- Heavy analytics, information system and data science skills
- Highly organized with strong project management skills
- Critical thinker, confident to transform data and information into structured systems and reports
- Creative problem solver, with meticulous attention to detail
- Good interpersonal skills, capacity to work both independently and with a dynamic team
- Fluent in Korean and English
Desirable skills and experience
- Experience in NPO
- Experience in managing people
To apply for this job please visit msf.or.kr.