IT Graduate CRM B2B Services (f/m/d)

Essity Global IT Services delivers CRM solutions to Essity business units in Europe, North America, Latin America, MEIA and ANZ. These solutions help our business to implement their go-to-market strategies and to streamline sales, marketing and customer service processes thereby gaining a competitive edge when winning business with corporate and institutional clients.

We leverage Microsoft Dynamics 365 and Power Platform as core technologies for our CRM solutions. You will be part of an agile product team and learn to analyze and refine customer requirements and proposing solutions which have direct impact on our operations. During your onboarding you will be supported by the team and senior team members to understand and learn the different aspects of an IT Business Analyst including scoping, break-down of requirements, managing user stories in our agile setup to support us transferring business demands into IT solutions.

What You Will Do

• Support discovery and analysis activities of large scale CRM solutions
• Ensure continues understanding of business demands and break-down into high-level requirements
• Work with Architects and participate in solution design activities by providing clear and complete understanding of business processes and requirements
• Work with Project Managers and engage in project planning activities by providing full understanding of scope and business background
• Support pre-studies and ensure development of comprehensive requirement specifications that will determine the estimate of cost, time and resources
• Participate in workshops for business requirements capture and as-is analysis
• Liaise with business and IT stakeholders to develop strong working relationships

Who You Are

• Relevant university degree within Information Technology, Industrial or Business Economics, Business Administration or equivalent
• Maximum 24 months of work experience after graduation. Work experience is not required, but appropriate internships in industry is an advantage.
• Strong learning agility and ability to adapt to change.
• International mindset from working and/or studying abroad and an interest in collaborating with people from different cultures.
• Interest in general sales and customer service processes
• Experience with corporate software system (for example MS Dynamics 365 CRM or SAP ERP) is beneficial, but not required
• Knowledge of agile methodologies beneficial, but not mandatory
• Fluent English knowledge required
• Willingness to travel up to 10%

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Our diversity makes us strong and creates an inclusive, inviting and harmonious workplace where individuality is appreciated by everyone. For this reason, incoming applications are selected based on professional qualifications and working values regardless of ethnicity, religion, gender, sexual identity, nationality, disability or age.

Collaborative and caring Work Environment | Empowerment | Job Impact | Work with a Powerful Purpose | Individual Learning and Development | Health & Safety | Social Responsibility | Innovation

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date: