Quality Manager

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world.

NMC’s network is made up of 85 medical facilities, including JCI-accredited, multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities throughout the UAE. It employs over 12,000 people and serves over 5.5 million patients every year. The NMC Healthcare group also includes the ProVita International Medical Centre, CosmeSurge, and Fakih IVF Fertility Centre brands. NMC’s Fakih IVF is ranked as one of the leading in-vitro fertilization service providers worldwi

Job Summary:

The Quality Manager is responsible for overseeing and ensuring the quality of healthcare services provided by the hospital. This role requires a graduate, preferably in a science stream, with at least one year of experience in healthcare quality. The Quality Manager will develop and maintain the hospital’s quality improvement plan, participate in its implementation, and follow up on activities to ensure continuously improve.

Key responsibilities:

• Possesses in-depth knowledge of the standards, measurable elements, and objectives of the Department of Health (DOH) and Joint Commission International (JCI).
• Develops and maintains the hospital’s quality improvement (QI) plan.
• Effectively participates in the implementation and follow-up of QI plan activities.
• Undertakes various quality improvement initiatives and activities.
• Serves as a resource to all departments, divisions, units, and ambulatory services, and establishes committees related to Quality Assurance.
• Promotes and facilitates cost-effective resource utilization related to infection control policies and procedures.
• Establishes priorities for investigating problem areas based on their potential adverse impact on patient care.
• Develops and monitors effective patient care review and evaluation mechanisms to ensure desired results are achieved.
• Directs the implementation and maintenance of technical guidelines and frameworks within which the quality of care is evaluated.
• Coordinates with quality facilitators to manage staff education, variance collection, and analysis.
• Establishes and manages a system-wide variance database for benchmarking, system improvement opportunities, length of stay, and resource management.
• Provides ongoing assessment and support for continuous quality improvement, quality assurance, and risk management priority programs.
• Evaluates patients’ medical records to identify areas of concern and plans for improvement.
• Communicates appropriate information from studies and data sources to relevant committees, departments, and individuals.
• Identifies and shares best practice models and care processes that achieve optimal patient outcomes, enhance patient/family and staff satisfaction, are cost-effective, and resource appropriate.
• Maintains all necessary records pertinent to DOH, JCI, and Environmental Health and Safety Management System (EHSMS) processes.
• Facilitates Quality Improvement plan meetings.
• Submits monthly reports of quality activities to the Quality and Patient Safety (QPS) Committee.
• Maintains records of policies, procedures, guidelines, forms, and other documents, ensuring circulation of current documents and de-circulation of expired ones.
• Maintains records of all quality assurance activities.
• Provides educational and technical assistance to committees and departments in meeting their quality assurance objectives.
• Actively involved in all aspects of clinical space design, construction, and hygiene.
• Performs administrative duties and justifies the need for training in the quality assurance process, working with appropriate groups to initiate training.
• Coordinates and monitors all Joint Commission on Accreditation compliance activities and participates in the survey process, including mock surveys.
• Conducts an annual evaluation of the Quality Improvement program and submits reports to the QPS committee.
• Develops training/orientation programs for key members to facilitate system expansion and standardization.

Qualifications:

• Educational Background: Graduate, preferably in a science stream.
• Experience: At least one year of experience in healthcare quality.
• Professional Growth: Takes responsibility for own continued professional growth beyond minimum preparation. Understands management objectives and is capable of implementing a system approach.
• Certifications: Certified Professional in Healthcare Quality (CPHQ) or other quality certificates are desirable but not mandatory.
• Language Skills: Excellent command of oral and written English; knowledge of Arabic is advantageous but not essential.