Regional Director of People & Culture Middle East & Africa

The scope of this position is to provide strategic and operational People & Culture functional support to hotel leadership teams, to develop and implement strategic P&C plans for the region that align with overall organizational goals and objectives, to deliver a meaningful and personal experience for all colleagues and guests and to support both exemplary colleague engagement and excellent guest satisfaction. Champions the MO culture. 

Organizational Structure

• The Regional People & Culture Director Americas will report to Group VP P&C and collaborate with other global and regional P&C functional leaders.

Major Responsibilities

• The Regional People & Culture Director supports hotel P&C teams to deliver our colleague value proposition and unique MO culture.
• Key role as Business partner to GM’s, AVP’s and all corporate functions. 
• An advisor on how to create an environment that drives operational excellence and increases productivity in the workplace. 
• Develops regional P&C strategic plans for a variety of HR matters such as but not limited to compensation, benefits, health and safety, hotel and residences openings, colleague and labor l relations, HR governance and succession planning. 
• Plan and formulate long to medium-term HR recruitment strategies, programs and guidelines which enables the Hotels and Residences in the region to attract and retain the highest caliber of colleagues. 
• An ambassador for colleague wellbeing initiatives. 
• A day-to-day support for all aspects of the People & Culture Teams  
• Develops hotel-based P&C teams both their functional and leadership skills.

Operations

• Monitor adherence to internal policies and legal standards 
• Deal with grievances and violations and disciplinary action when required. 
• Anticipates and resolves litigation risks.  
• Report and advise to P & C leadership by analyzing data and using HR metrics. 
• Coordinates and leads new hotel openings HR, critical path delivery and actively supports pre-opening teams.   
• Ensure the environment in his/her region exemplifies our brand and values, enabling our colleagues to be the best they can be.  
• Develops talented, agile, contemporary, director of P&C/Business Partners with clear succession planning for P&C teams. 
• Senior leadership has confidence that Regional P&C is proactively engaged with hotel and residences teams in key business and people decisions.  
• P&C function is collaborating and supporting each other and other functions globally.   
• Will utilize key HR metrics to identify challenges and to demonstrate success and growth.   
• Supports global P&C projects.  
• To keep abreast of the various developments and interpret implications of legislation which may affect the hotels in the region. 
• Spearhead and implement measures and policies that will ensure positive colleague climate, high morale, and effective communication. 
• Ensure the working environment for all colleagues complies with local labour safety and health standards. 
• Administer and manage the Colleague Engagement Survey program and process, ensuring the hotel meets or exceeds survey results each year. 
• Assist Hotel General Managers and AVPs in sourcing, attracting, selecting and appointment in senior roles. 

Skill Sets

• Interpersonal skills with the ability to present to and communicate with colleagues across all business units and corporate. 
• Proven organizational skills, with the ability to prioritize meeting deadlines and provide high quality service to colleagues and visiting clients. 
• A flexible approach with the ability to adapt to changing conditions and priorities and to work in a collaborative team environment. 
• Maintain an active awareness and understanding of global HR trends, innovations, and opportunities. 

Role Specific Requirements  

• Bachelor’s degree in human resources, Business, MBA, Human Capital, or related  field. 
• 15 years’ experience in Human Resources as HR Business Partner or Generalist. 
• 5+ years international/multi-country or multi property HR experience. 
• Strong technical human resources expertise to support all hotels and residences in the region to develop best practices to help address the organization and talent needs. 
• Work experience in the hospitality industry will be an advantage. 
• Arabic Language will be an advantage
• Familiarity with HR policies and relevant labour laws. 
• Experience in industrial relations matters across region
• Strong communication skills and able to connect with diversity group of stakeholders at all levels