Syria Justice and Accountability Centre
SJAC is a Syrian human rights organization working for meaningful justice and accountability for Syria. It seeks a remote consultant to provide technical support on an as-needed basis to SJAC staff, who work from an office in Washington DC or remotely. SJAC anticipates requiring 3-10 hours of support per month and will consider applications from both individual consultants and organizations.
General Duties:
- Resolve technical requests from SJAC staff and troubleshoot technical issues, such as logging into SJAC email accounts, setting up desktop versions of Sharepoint, guiding staff in setting up BitLocker, etc.
- Guide new SJAC staff through computer setup, including wiping existing hardware of historical data, encrypting computers with BitLocker, and installing necessary software.
- Keep track of necessary software and licenses, including, but not limited to Adobe Acrobat Pro, Norton Antivirus, Microsoft Office, and VPN subscriptions, if necessary
- Maintain SJAC’s inventory of laptops and other IT assets, ensuring that inventory reflects physical location of all assets
- Assist staff in identifying and purchasing new laptops and other IT assets as needed.
Skills and Experience
- Experience providing IT instruction or technical support remotely
- Experience working with non-profit organizations is desired
- Excellent problem-solving and troubleshooting skills
- Demonstrated ability to assist new staff with basic IT tasks:
- Experience purchasing software/licenses and ensuring that licenses are kept up to date
- Proven ability to work independently, self-starter
- Must demonstrate a sense of responsibility and sensitivity in dealing with diverse audiences
- Conversant in Arabic is a plus
SJAC is a diverse organization made up of 40+ team members around the globe. We pride ourselves in our ability to implement programming that is inclusive and responsive to the needs of all Syrians, and believe that our own team’s diversity of viewpoints and experiences helps us to achieve that goal. We encourage all interested applicants to apply, regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age.
How to apply
To apply, please send an email with the subject line “Consultant – Technical Support” to [email protected], including your resume and hourly rate. Applications will be reviewed on a rolling basis.
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