Vice President, Continuous Quality Improvement

The Vice President, Continuous Quality Improvement leads continuous quality improvement system building and coaching & training for the Forum for Youth Investment. The VP will develop content and products, providing insights to the field. In addition, the VP will lead a business development strategy, expanding YPQI to other youthserving systems, building off of its long-standing reputation in the Out-of-School Time space. The VP will lead a team of three Directors providing client services for national, state and local customers.

Position Responsibilities

Strengthen the Forum’s core competency of advancing youth development approaches through continuous improvement system building, coaching and training.

Build, lead and support a diverse internal staff team to deliver high-impact continuous improvement systems and related services that respond to the shifting needs of the field and advance the organization’s strategic priorities.

Develop strong working relationships and processes to enable the full breadth of the Forum’s organizational assets and expertise to be brought to bear in support of our CQI systems building clients.

Provide thought leadership to the organization and field to position the Forum at the leading edge of youth development centered practice and continuous quality improvement, developing content for Forum’s regularly cadenced communications channels.

Specific responsibilities include but are not limited to the following:

Continuous Quality Improvement System Building

• Craft business development strategy to expand YPQI into other youth-serving systems, providing leadership and support to two Director-level roles that provide youth services leaders in provider networks, state and local agencies, and national youth serving organizations with youth development centered continuous improvement systems.
• Advance thought partnership with systems leaders via consultation and technical assistance.
• Increase capacity for CQI systems in youth serving organizations by providing capacity supports for developing CQI system.
• Build internal capacity to design, implement, and evaluate youth development centered continuous quality improvement systems.
• Refine and strengthen business and staffing models that leverage staff and consultants effectively to provide superior service to customers.

Coaching & Training

• Oversee the Coaching & Training Division to strengthen core capabilities in delivery services to customers, based on an active participatory approach and learning theory for adults and youth.
• Ensure quality and efficiency in team’s content development and delivery focused on CQI and youth development and training and coaching to address youth development practice challenges
• Strengthen organizational capabilities to build field capacity via trainer and assessor certification programs that build capacity to implement youth development centered CQI

Division Leadership

Manage the CQI and Coaching and Training functions within YPQ, providing leadership and support to three Director-level roles:

• Leadership and talent management. Build, lead, and support a committed team with common drive and sense of purpose to maximize unit performance. Develop and maintain clear leadership structures, business processes, and staff supports across the division. Strengthen division’s culture, climate, and efficiency, aligning teams to the Forum’s values of Courage, Collective Accountability, Collaboration, and Curiosity.
• Business and Resource development. Help secure enterprise-wide funding, including both philanthropic grants and fee-for-service contracts. Develop business development plan and processes to expand YPQI into other youthserving systems. Implement improved business processes, goals, and objectives.
• Project & Performance management. Assess the unit’s structure, staff, business processes, systems, and functions to ensure organizational targets are met. Make changes where necessary to ensure that programs and operations maximize business productivity. Measure efficacy of service delivery and products with a clear set of metrics. Define staff goals and performance expectations that align with the organization’s strategic plan and performance management system, providing guidance and conducting regular performance evaluations.
• Content and Product Development: develop regular content for Forum’s communications channels, providing insights into the field of youth services. Initiate new value offerings/market outreach.
• Financial management. Maintain bottom-line responsibility for the division’s financial performance. Manage annual budget for division, overseeing revenue flow (seasons and cycles); grant and contract budget development; budget forecasts, and expenses.

This is not an exhaustive list of all responsibilities, duties, skills, efforts, or requirements or working conditions associated with the job. While intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require different tasks. This description does not constitute a contract of employment and The Forum may exercise its employment-at-will rights at any time.

Qualifications

• Bachelor’s degree in related field, such as public administration, youth development, developmental psychology, education, or social work; Ph.D or Ed.D degree preferred.
• 15+ years’ experience in translating research to practice and/or continuous quality improvement that supports child and youth development.
• 5+ years management experience
• Proven track record in leading applied research and evaluation efforts that result in practice changes that yield measurable results for children and youth.
• Experience evaluating and analyzing systems change, reforms, and program integration efforts in education, workforce development, and/or youth services to improve efficiency, effectiveness, and equitable outcomes in youth serving systems.
• Experience using research evidence and data to drive improvement across a range of stakeholders, and communicating research and data findings in ways that are accessible to broad audiences.
• Proven experience providing strategic counsel and guidance to executive leadership team members.
• Solid judgment / temperament in dealing with confidential and sensitive information and issues.
• Willingness to travel, as needed.

Working Location  

The Vice President, Continuous Quality Improvement is a remote position that can be based anywhere in the U.S. and leads a fully remote team. Occasional travel is expected for in person team meetings and client/partner meetings (estimated 10-20% time).