COMMUNITY ENGAGEMENT MANAGER

Médecins Sans Frontières, founded in 1971, is an international medical humanitarian organization that provides emergency medical assistance to people affected by conflict, epidemics, disasters or exclusion from health care. Our teams are made up of tens of thousands of medical professionals, logistics, administrative and various other professions, all guided by our medical ethics and our principles of impartiality, independence and neutrality.

MSF WaCA, created in 2019, is the first MSF headquarters in Africa, and responds to the desire to reinvent the MSF movement after 50 years of humanitarian actions in the world, for more access to care, more reactivity and proactivity for greater medical coverage of affected populations in the world.

Why join us?

You are preparing to become a member of the MSF family, with over 50 years of emergency medical action that earned the Nobel Peace Prize in 1999.

We are an inclusive organization that considers social and professional well-being a right for all and provides an environment that takes into account the diversity of each member.

MSF WaCA claims an African anchorage that considers the local expertise with which it contributes in the implementation of its activities and makes each member, a key actor of the new dynamics of the humanitarian action in the world.

We Are Looking for:COMMUNITY ENGAGEMENT MANAGER

Department: Medical/ Operations

Direct Manager: Deputy Medical Director

Functional Manager: Deputy Medical Director

Working %: 100%

Position Based in: Abidjan, HQ

Mobility: All WaCA’s Interventions Zones

Type of Contract: Fixed-Term Renewable

Position to be filled: As Soon As Possible

Objectives

Médecins Sans Frontières has recognized the importance of community engagement in its operations, as outlined in WaCA’s strategic plan. The Community Engagement Manager will work under the authority of the Deputy Medical Director within the Medical Department and will fit within the strategic framework and vision already defined for the Medical Department.

The Community Engagement Manager, in collaboration with the Community Engagement TIC Project and other resources available within the MSF Movement, will help translate community engagement into actions in order to systematically integrate them into all MSF-WaCA interventions for a real people- and community-centered approach. This integrates community participatory processes, tool development and capacity building to support operational staff in projects, missions, and headquarters to overcome structural barriers to community engagement in operations. He/she will set clear objectives for community engagement, capitalize on existing work (lessons learned), and build a concrete action plan: a monitoring framework, participatory approaches from exploratory missions to exit strategies in the humanitarian project cycle.

Main responsibilities

Cycle of Knowledge Management

• Define the Community Engagement framework, vision, and ambitions in line with the Strategic Vision of the Medical Department, and the department’s identified priorities and plan its implementation.
• Supporting operational teams in applying principles of community engagement in their projects, and throughout the humanitarian project cycle.
• Propose and define multi-years priorities according to the medical department planning and WaCA Strategic Plan.
• Provide technical oversight for projects and missions, strategic direction and ensure appropriate support for the implementation of the community engagement during the moments in the humanitarian response.
• Build a summary and assessment of lessons learnt by conducting a capitalization on previous work on community engagement done at MSF WaCA Missions (studies, evaluations, guidelines, outcomes from stand-alone projects across all missions and projects, etc.).
• Develop and implement a monitoring framework on Community Engagement
• Develop a capacity building program and community of practice across all missions.
• Work with the HR department to adapt the job descriptions for different profiles, to include the roles and responsibilities related to integrating processes of community engagement.
• Conduct operational research using a mix of approaches to document the entire humanitarian program gaps and its outcomes for improvement.
• Build networks and relationship building with the different departments, operational centres, intersectional actors to reach the aforementioned goals.
• Use different digital tools to disseminate considering the challenges we face in different territories regarding connectivity, privacy.
• In close collaboration with the healthcare quality improvement Manager, identify relevant or actionable elements of healthcare knowledge for community engagement processing, and dissemination.
• Identify best practices for the knowledge repositories of the Department and implement them whenever is possible. motivation, development, and internal communication of the staff in the project under his/her responsibility, to ensure having the appropriate team in terms of size, capabilities, and skills.
• Reporting any irregularities to the medical coordinator and PMR in addition to NAM, MAM, supervisors… and develop actions plan with field teams.
• · Producing community engagement reports with information and recommendations for the medical periodic reporting.
• Work with innovation team on initiating new initiatives for community engagement and use of technology.

Job requirements

Education

• · Educational background in social sciences or public health.
• · Medical and paramedical professionals may be considered, but they must have prior work experience with community engagement and participatory processes in medical-humanitarian contexts.
• Master’s Degree preferred.

Competencies

• Excellent Strategic Vision skills;
• Communication skills
• Good Leadership skills;
• Strong Development skills;
• Strong Service Orientation skills;
• High level skills in Teamwork and Cooperation.

Professional experience required

• At least 3 years of experience working with community engagement or participatory processes in medical-humanitarian settings.
• Minimum 3 years of Project management experience in the field with MSF (or other similar organisations)
• Experience in capacity building and/or training development is an asset.
• Experience in change management is a strong asset.
• Experience in monitoring and evaluation is an asset.
• Experience in applying qualitative approaches is a prerequisite.
• Experience with a mentoring approach, the demonstrate ability to accompany teams and persons in their practice.
• Experience in the creation of learning materials and training people is preferable.

Languages Skills

• Working proficiency in English and French

Computer Skills

• MS Office suite (mainly MS Word, Excel and Powerpoint)

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MSF offers equal recruitment and development opportunities without any form of discrimination based on gender, religion, sexual orientation, ethnicity, geographical origin, physical disability or any other discriminatory ground.

Female candidates who meet the requirements are strongly encouraged to apply.

N.B.: This job description provides a framework for the main responsibilities and primary activities of the position. It is not exhaustive. Therefore, the responsibilities and activities of the position may differ from those described in this job description due to organizational and operational needs.

Deadline: 17th November 2023 18:00 GMT
Only shortlisted candidates will be contacted.

How to apply

Kindly Apply via this Link: COMMUNITY ENGAGEMENT MANAGER (recruitee.com)