Community Engagement Officer

HOST International


REPORTS TO Country Manager- Malaysia

LOCATION Kuala Lumpur, Malaysia

DURATION December 2022- June 2023

About HOST International

Established in December 2016, HOST International is a not-for-profit company limited by guarantee committed to working wisely, creatively, and carefully to help create a better, safer future for displaced people and host communities around the world. HOST International specialises in social and economic inclusion of refugees and migrants and has developed a unique coaching model that fast tracks access to employment and educational outcomes for new arrivals. Our programs focus on building self-efficacy and centre around the development of a realistic employment pathway plan that takes into consideration prior skills, experience, and future aspirations. We believe that social and economic inclusion are core pillars of effective settlement and inclusion, and that each migrant/refugee needs a tailored approach that considers gender, discrimination, skills gaps, and professional networks. Our approach is also embedded in a community development framework that recognises needs in the broader community such as industry skills gaps, population growth, and social cohesion.

Position Summary

The Community Engagement Officer is responsible for the day-to-day engagement and supervision of the community focal points (CFPs) and coordination with the targeted refugee communities for the planning, implementation and delivery of services and activities. In addition, the Community Engagement Officer will work with the Project Coordinator (Community Outreach) and the Community Engagement Coordinator to ensure all project outcomes and goals are implemented and achieved.

Key Responsibilities

  • To coordinate and monitor CFPs in delivery of program related services and activities;
  • Actively engage community members in targeted locations and communities together with CFPs and coordinate the distribution of aid in accordance with HOST intake criteria;
  • Ensure CFPs are accountable to the work delegated and are able to complete all tasks in a timely manner;
  • Coordinate and organise capacity building sessions for the CFPs and the refugee community as and when needed;
  • Provide support to the Project Coordinator in engagement with other community-based organisations and relevant stakeholders.
  • Support CFPs in sending out referrals to relevant agencies for access to services and support;
  • Provide monthly updates to the Project Coordinator and Country Manager, or as and when needed;
  • Ensure that all operations are consistent with HOST values, policy and procedures and are always at a high standard of quality and accountability;
  • Review performance and provide guidance and supervision to CFPs to ensure high quality, consistent and culturally appropriate services are delivered;
  • Ensure that relevant performance data is collected and maintained securely within the HOST database (CSnet) in accordance with organisational policy and operational framework;
  • Establish and maintain positive, collaborative and productive working relationships and partnerships with the Government and key stakeholders in Malaysia; and
  • Promote a culture of continuous improvement and innovation within all program activity.

Selection Criteria


  • Minimum Bachelor level qualification
  • Minimum 2-3 years’ experience working with refugees, asylum seekers or clients from culturally diverse backgrounds.
  • Demonstrated experience in all areas of team leadership including supervision, performance development etc.
  • Demonstrated confidence in using Microsoft office and online data and communication systems.
  • Strong written and verbal communication skills in English and Bahasa Malaysia.
  • Commitment to partnership and collaboration.
  • Able to drive / possess own vehicle.
  • Good time management skills.


  • Experience in community sector leadership involving management and strategic stakeholder relationship management.
  • Experience in community outreach programs and delivery of aid.
  • Experience in working on refugee community programs.
  • Experience working on community development with vulnerable populations.

Position Responsibilities

  • Applicants must have the right to work in Malaysia;
  • All applicants must undertake Police Check and not have any serious convictions including fraud, assault or serious theft. Any convictions should be declared up front and will be discussed confidentially upon receipt of the criminal record check;
  • Relevant working with children clearances, where applicable; and
  • Applicants will be subject to social media screening as part of employment and/or visa application checks.

How to apply

  • To request the full Position Description, send an email to [email protected]
  • To apply, please email your cover letter and resume (both required) to [email protected]
  • Applications closing date- Friday 4th November 2022

*Closing date: 4-Nov-22