ICT Assistant (Client Support) – SAP HR

Position Title: ICT Assistant (Client Support) – SAP HR

Duty station: Manila (Global) Administrative Centre (MAC)

Job classification: General Staff, Ungraded

Type of Appointment: Special short-term ungraded

Closing date: 2 November 2022

Salary: Php 50,000.00 per month net of taxes (all inclusive salary)

Context

Under the overall supervision of the Head of Global User Support and the direct supervision of Technical/User Support Shift Supervisor, the ICT Assistant will provide SAP support services to end-users through the ICT MAC Global User Support PRISM solution and infrastructure worldwide, promoting a client and service-oriented approach.

Required Qualifications and Experience

Education

• University degree in Business Administration, Accounting, Information Systems and Technology, or a related field from an accredited academic institution, with three years of relevant professional experience in specialized formal training on SAP systems, business software (Microsoft Office); or
• Completed High School degree from an accredited academic institution, with five years of relevant professional experience.

Experience

• Experience in SAP HR Modules;
• Proven knowledge, experience and skills to support and troubleshoot SAP HR (PA, OM, TM, PY modules); knowledge of SAP Portal and E-Recruitment will be considered an advantage;
• Ability to provide SAP support services;
• Ability to present ideas in a user-friendly language to non-technical staff and end-users; knowledge of an issue-tracking system an advantage;
• Strong customer service orientation; focused on result for the client and responds positively to feedback;
• Good administrative and time-management skills;
• Excellent problem-solving skills; ability to manage complexities.

How to apply

Interested applicants may send their applications no later than 2 November 2022.

For further information, please refer to: https://careersph.iom.int/vacancies/dr-0422022-dr-0422022-ict-assistant-client-support-sap-hr-ungraded-manila-global

IOM welcomes applicants from qualified individuals, irrespective of their race, religion, skin, color, nationality, disability status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, mental health status, or any other characteristic.

Only shortlisted candidates will be contacted.