Varian Medical Systems
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
- Provides highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Checks out and approves operational quality of system equipment.
- Instructs customers in the operation and maintenance of the system.
- Serves as company liaison with customer on administrative and technical matters for assigned projects.
- Interprets customers’ needs and assists in and facilitates resolution regardless of who job the responsibility falls under.
- This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking Installs and upgrades.
- This includes support of a wide range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly.
- Demonstrate equipment operation and specifications according to the Customer Acceptance Procedure (CAP).
- Requires limited direct supervision.
- Position must have full access to VMS client sites to perform the essential functions of this position.
- Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.
- Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
- Advise customers on where to find Customer Technical Bulletins and why they are important.
- Conduct Acceptance testing, to ensure that all product specifications are met with quality and in a timely manner.
- Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
- Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
- Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed.
- Works with physical and virtual environments, operating systems, databases and other software and networking technologies.
- Reviews scope of work for assigned tasks to ensure all hardware and software components are available.
- Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements.
- Performs upgrades and new installations as well as team leader duties on small to medium scale software projects.
- Completes all necessary task documentation to meet Varian’s Quality processes and procedures.
- Maintains customer system inventories using Site Equipment Configuration documentation or equivalent.
- Keeps current on Varian products and technologies through both internal and external training and certification.
- Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts per VMS written processes.
- Provide feedback on product and documentation to improve installation processes.
- Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
- Advise less experienced Installation Representatives in technical matters.
- Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
- Use prescribed problem-resolution escalation procedures and request technical assistance, when necessary, in a timely manner.
Minimum Required Skills And Knowledge
- Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
- This includes but is not limited to oscilloscopes, digital volt meters, and torque wrenches.
- Knowledge of and professional technical experience with PC based systems Customer focused attitude
- Articulate and skilled in interpersonal communication
- Fluency in the local language and in English, both written and spoken
Other Desired Skills And Knowledge
- Proficient computer usage and debugging skills
- Comprehensive knowledge of networks and networking techniques
- Thorough understanding of imaging systems Experience with mechanical, hydraulic, and pneumatic troubleshooting.
- Comprehensive knowledge of networks and networking techniques
- Functional knowledge of Citrix and VMWare technologies
Required Certifications And Training
- Completes LMS training plan specific to assigned responsibility.
- Complete company-provided training certification path within prescribed timelines.
- Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing Healthcare trainings
- Experience Level with Business Tools: Familiar with business tools such as: E-mail, Microsoft Word, Excel, Visio, reporting databases, and Sharepoint. High School Diploma or equivalent 4 years of directly related or transferrable experience. Associates or Bachelor’s degree in a related program preferred
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That’s why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
Privacy Statement (https://www.varian.com/sites/default/files/Job%20Applicant%20Privacy%20Notice%203%2027_final.pdf)
Together, we can beat cancer.
Imagine a world without fear of cancer. We do, every day. Varian Medical Systems is the world’s leading manufacturer of medical devices and software for treating and managing cancer. For more than 70 years, we have developed, built, and delivered innovative cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year.
Taking an Intelligent Cancer Care approach, we are harnessing advanced technologies like artificial intelligence, machine learning, and data analytics to advance cancer treatment and expand access to care to help patients become survivors.
When you join Varian, you become part of a global network of innovative and inspired minds working together across the globe. We keep the patient and our clinical partners at the center of our thinking as we power new victories in cancer care. Because for cancer patients everywhere, their fight is our fight.
To apply for this job please visit varian.wd5.myworkdayjobs.com.