Regional Business & System Analyst

pROPOSITO DEL PUESTO

The Regional Business & System Analyst will be in charge of supporting (maintaining operation, supporting updates, providing training, etc.) the set of regional systems & platforms for Business Development & Communications. These include but may not be limited to:

• Donor Dragon: online regional CRM (Customer Relationship Management) from Microsoft Dynamics for the life cycle management of both individual donors and corporate partners;
• Grants Garden: online regional database for grant management focused on opportunity identification, project formulation and grant compliance;
• Fundraising Forest: online regional knowledgebase and customer service desk where information on Business Development & Communications is stored and made available for end user in fundraising pills (knowledge capsules that can be consumed in maximum 10 minutes) and that serve capacity building purposes.

The priority order of importance of the systems is:

1. Donor Dragon;
2. Grants Garden;
3. Fundraising Forest

DIMENSIÓN DEL ROL

• Providing end user training solutions for the Business Development & Communications systems;
• Coordinating all required actions and the full process for system updates, country requirements, etc.;
• Manage confidential data: contracts, licenses, databases and account data;
• Department affected by non compliance of this role: Business Development & Communications (Regional Hub & Country Offices), Finance (Country Offices) , ICT (Regional Hub), Communications (Regional Hub & Country Offices), Country Management Teams, Country Direction, Sub regional Direction, Global Fundraising Hub, Shared Service Centers.

responsaBILIDADES

• Support the planning, coordination & control of activities in relation to the continuous operation of Business Development & Communications systems;
• Coordinate & follow-up with internal customers and with system providers on pending issues like system failures, system updates, new system requirements, etc.;
• Document relevant system manuals both for end-customers and system administrators;
• Provide system training solutions when needed;
• Support Country Offices & Shared Service Centers in the use of the Business Development & Communications systems;
• Lead on communication with system providers, internal departments like IT, Country Offices, Shared Service Centers, etc.
• Managing access rights to Business Development & Communications systems in coordination with the regional & local IT departments;
• Guaranteeing that the Business Development & Communications systems are operational;
• Support to problem-solving doubts and inconveniences that present themselves in the use of the Business Development & Communications systems;
• Support to detect and analyze opportunities and weaknesses related to the CRM-system;
• Support to validate functional system requirements related to the Business Development & Communications systems, generated by the Country Offices;
• Execute any other function assigned to this position.

ACTIVIDADES

• Manage administration linked to systems (licences, contracts, etc.);
• Conduct trainings (on site and/or virtual) to assure proper uses of systems on behalf of end-customers;
• Participate in team and network meetings from Business Development, Communications and any other relevant area;
• Conduct meetings;
• Develop training material to provide auto service solution for users (support videos)
• Manage Service Desk incidents and requirements to provide support, troubleshooting and problem management

Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

RELACIONES CLAVES

Internal

• Regional Business and Systems Officer
• Regional Head of Business Development & Communications
• Regional Individual Giving Coordinator
• Regional Corporate Partnerships Coordinator
• Regional Resource Mobilization Coordinator
• Regional IT Manager
• Regional Communications Manager
• Any other role from regional Business Development, Communications or IT departments
• Key-users: end-customers of each systems in different countries
• Country Office Business Development & Communications Teams
• Shared Service Business Development & Communications Teams

External

• System providers
• Peer organisations

Experiencia té cnica, habilidades, conocimientos

• Finalized studies in business administration, processes, engineering, systems engineering or related studies (technological or university level)
• At least 2 years of previous experience with systems analyst activities as requirements gathering, database management, system maintenance and business process improvement.
• Good level of communicational skills to interact with different internal and external stakeholders.
• Strong Spanish and basic English knowledge are required.

Plan International’s Values in Practice

We are open and accountable

1. Promotes a culture of openness and transparency, including with sponsors and donors.
2. Holds self and others accountable to achieve the highest standards of integrity.
3. Consistent and fair in the treatment of people.
4. Open about mistakes and keen to learn from them.
5. Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact

1. Articulates a clear purpose for staff and sets high expectations.
2. Creates a climate of continuous improvement, open to challenge and new ideas.
3. Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
4. Evidence-based and evaluates effectiveness.

We work well together

1. Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
2. Builds constructive relationships across Plan International to support our shared goals.
3. Develops trusting and ‘win-win’ relationships with funders, partners and communities.
4. Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

1. We empower our staff to give their best and develop their potential
2. We respect all people, appreciate differences and challenge equality in our programs and our workplace
3. We support children, girls and young people to increase their confidence and to change their own lives.

ENTORNO DE TRABAJO

Typical office environment (telework) for most significant part of time, with occasional participation in meetings and events (External).

Nivel de contacto con niños

Low contact: no contact of very low frequency of interaction