Sr Ambassador

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Primary Job Function

• Account management
• Actions required to ensure analytical turn around time for their assigned accounts
• Improve customer experience
• Retention rate; customer service excellence & delivery;
• Revenue
• Profitability
• Promoters
• Boost productivity

Retention Rate

Core Job Responsibilities:

• Ensure instrument analytical turnaround time (uptime/repair/maintenance)
• Conduct customer business review (KPI reviews)
• Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
• Identify customer training requirements
• Coach customers and share knowledge (education)
• Identify and resolve customer pain points (troubleshooting)
• Replenish and control inventory
• Build image and brand in eyes of customer
• “Sell” or reinforce Abbott’s total solution value offering
• Collect and transmit VOC (Voice of Customer)

Revenue

• Renewals of most of the assigned accounts (adhering to standard renewals procedures)
• Menu expansion (utilization of existing products; new product launches)
• Service sales
• Product promotion
• Value creation
• Order management
• Contract management
• Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)

Value Creation And Expansion (boost Productivity)

• Price management
• Service sales
• Free of charge control
• Menu expansion
• Lifecycle management of product
• CPR management
• Contract Life Cycle and Compliance

Build Promoters

• NPS responsibility (hot sheets)
• Management of inter-client relationships

Analytical Turn Around Time

• Assay availability and performance
• Instrument installation & commissioning

Systems & Tool Management

• CMS Next tickets (opening & closing)
• Aforce use and maintenance (CRM)

Minimum Qualification

• Bachelor’s degree or equivalent relevant experience required. Bachelors degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.
• Practical interfacing with customers
• Strong people management and communication skills
• Trouble shooting/problem solving skills
• Computer skills (word, excel, power point, internet savvy)
• Shows ability to prioritize without help
• Negotiation skills
• Strong sales skills
• Strong work ethic
• Customer orientation