Director Of Operations

*The position will be based out of our London office, and eligibility to work in the UK is required.*

Beyond Tickets: Creating Once-in-a-Lifetime Experiences Around the World

 

Who We Are

QuintEvents is the industry-leading provider of Official Ticket and Hospitality packages to many of the world’s most prominent sports and entertainment events. QuintEvents’ innovative programs enable those properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands.

QuintEvents has a portfolio of 20+ official property partnerships including Formula 1® (f1experiences.com), the NBA (nbaexperiences.com), the Kentucky Derby® (derbyexperiences.com), the Detroit Lions (lionsexperiences.com), Chicago Bears (chicagobearsvip.com), Green Bay Packers (packersexperiences.com), The Pro Football Hall of Fame (hofexperiences.com), Barrett-Jackson (barrettjacksonvip.com), MotoGP™ (motogppremier.com), and many more.

 

Our Culture

Progressive. Innovative. Fast-paced. Optimistic. Collaborative. Giving. Fun.

 

Here at QuintEvents, our employees love the opportunity to travel to events, the family-like environment and the opportunity for growth in an ever-changing environment. If you can thrive in the chaos of a fast growing business, want to be part of some of the most memorable moments in people’s lives and love being in the know about the biggest, most exclusive events around, then QuintEvents might be the right company for you! 

 

The Role

As the Director of Operations, your contribution to the organization will be to ensure an above and beyond experience for clients at events. You will manage the build and execution of the event process including initial planning, budgeting and inventory, logistics, and client satisfaction. You will manage Event Managers and Event Coordinators within your respective area. 

 

Responsibilities

• Team Leadership. Managing direct and indirect reports to create successful events. Coaching and supporting individuals towards professional growth in alignment with company goals.
• Employee Experience. Nurture a positive employee experience as much as a positive guest experience. Focus on the team dynamic and encouraging collaboration. Advocated for employees, removed obstacles, and ensures they have the tools/resources needed to be effective.
• Driving Outcomes. Being an outspoken contributor to the company, thinking outside the box and driving change; Living the company values as a front line influencer to ensure we are truly creating once-in-a-lifetime experiences for our clients.
• Financial Responsibility. Takes ownership of event budgets, holds team accountable for tracking and appropriate spending. Engaged with Partner Management and Accounting to keep records current and ensure new event budgets align with current market.
• Foster Relationships. Develops meaningful with other departments, vendors, and partners including identifying and implements opportunities for collaboration, growth, and improvement.
• Guest Journey. Attention to the full guest journey from purchase to event execution. Align the operations with the organization to create a cohesive guest experience.

 

Requirements

Education and Experience

• 6+ years progressive experience in event planning and management 
• 3 – 5 years experience leading and developing a team
• 2 -3 years most recent experience related to hospitality and/or event management industry
• Proven track record of effective project management
• Bachelor’s degree in Hospitality Management, Business, Marketing, or related field, or equivalent business experience
• Strong computer skills, ideally with experience using Excel and Salesforce or other CRM type software

 

Skills/Abilities

• Build strong rapport and relationships
• Have quick decision making ability in response to changing conditions
• Be action-oriented and somewhat collaborative in decision-making
• Have directive leadership to assure business results are achieved
• Ability to balance sympathy and professionalism
• Have a results focus in all you do
• Delegate details as necessary, with follow up on timeliness, quality and accountability for results
• Work with a sense of urgency for goal achievement
• Multi-task in a fast-paced environment
• Have a strong ability in idea generation
• Innovative and creatively problem solve
• Be Persuasive, Influential, and can effectively stimulate others to action